A1 Helpdesk Upgrade

Fri, 17 Apr 2009 07:51:38 GMT

In an effort to continuously improve our service to clients we have just added several additional enhancements to the helpdesk, one such feature introduced is "Customer Satisfaction Surveys" which you will have the option of submitting on completion of any job. We hope that with the introduction of these forms, we will be able to closely monitor the level of service we are providing, and thus increase overall customer satisfaction significantly.

If you have any comments or suggestions to make about this or any other area of our business, then please drop me an email or call the office on 01323 722772.

Thanks,

Julian Abbott
Technical Director
A1 IT Solutions Ltd.
www.a1itsolutions.com

New Customer Support Site Launches

Mon, 19 May 2008 13:15:00 GMT

After extensive development and testing, we are proud to launch our new customer service website today. From here you will be able to talk to us online, log faults, access the knowledgebase and much more. Our key goal during development was to ensure the focus remained on speed of communication and ease of use for all our clients. We feel that we have achieved this and more, and we hope that you will appreciate these improvements that will undoubtedly allow us to support your own businesses quicker and more efficiently than ever before.

If you have any comments or suggestions to make about the new site then please drop me an email or call the office on 01323 722772.

Thanks,

Julian Abbott
Technical Director
A1 IT Solutions Ltd.
www.a1itsolutions.com

Recent News

A1 Helpdesk Upgrade

New Customer Support Site Launches